Wyndham Hotels and Resorts
- Home
- Wyndham Hotels and Resorts
The Challenge
Wyndham Hotels faced a common yet pressing issue in the hospitality sector:
Managing calls and leads
High call volumes, inconsistent lead management, and missed opportunities to deliver timely service.
Follow-ups
Lead follow-up was delayed or incomplete due to human bandwidth limitations.
Inbound calls
Front-desk staff were overwhelmed, balancing check-ins with managing phone-based inquiries.
Outbound calls
Outbound communication—appointment confirmations, guest follow-ups, and promotions—was underutilized due to time constraints.
Wyndham needed a scalable, intelligent, and reliable solution to manage voice communication and guest interactions—without adding headcount or straining operations.
The Solution
Wyndham partnered with Techstrata to deploy an AI voice agent across their front desk and reservations call workflows. The AI agent is built with the ability to:
Inbound Calls
Answer inbound calls 24/7 with human-like tone and contextual understanding.
Manage Leads
Qualify and manage leads instantly—collecting guest preferences, dates, and contact info.
Reservations
Handle appointment scheduling and reservation confirmations autonomously.
Outbound Calls
Make outbound calls for promotions, reminders, and upselling opportunities.
Integration
Integrate with Wyndham's CRM and PMS to provide personalized, data-driven conversations.
This AI voice agent became the first point of contact for both potential and returning guests—handling everything from room availability questions to booking follow-through.
Why It Works
Voice-native intelligence
Designed for dynamic, real-time conversations—not just scripted responses.
Deep hospitality integration
Tailored for booking flows, FAQs, and guest service nuances.
Data-first automation
Every conversation captured and synced into Wyndham's systems for follow-up and analytics.
Easy deployment
Live in under 7 days per property, with no disruption to existing systems.
The Guest Experience, Upgraded
With the AI agent in place, Wyndham properties now offer a truly modern guest communication experience:
- No more long holds or voicemail loops.
- Guests get immediate, accurate answers—day or night.
- Staff are more present, guest-facing, and less stressed.
